Refund and Returns Policy
Effective Date: July 23, 2026
At Noxkeys, operated by NEPTISE LTD, customer satisfaction is important to us. We supply digital software licenses and other digital products delivered electronically.
Please read this Refund & Returns Policy carefully before placing an order on https://noxkeys.com.
By purchasing from our Website, you acknowledge and agree to the terms outlined below.
1. Nature of Digital Products
All products sold on Noxkeys are digital products delivered electronically via email and/or your customer account.
No physical products are shipped.
2. Refund Eligibility
We will gladly review refund or replacement requests under the following circumstances:
Invalid or Non-Working License
If a license key cannot be activated and our technical verification confirms that the key is defective or invalid.
Incorrect Product Delivered
If we accidentally deliver a different product, edition, or license than the one ordered.
Duplicate Purchase
If the same product was accidentally purchased more than once and the additional license has not been used or delivered.
Technical Verification
If our support team confirms that the issue cannot be resolved through troubleshooting and the product is found to be defective.
3. Non-Refundable Situations
Refunds will generally not be provided in the following situations:
- Incorrect product selected by the customer.
- Wrong edition or version purchased.
- System incompatibility where system requirements were clearly stated.
- Purchases made by mistake after successful delivery.
- Buyer’s remorse or change of mind.
- License keys that have already been successfully activated.
- Failure to read the product description before purchase.
- Problems caused by third-party software or unsupported system modifications.
4. Activation Assistance
If you experience activation problems, please contact our support team before requesting a refund.
Our technical team will:
- Verify the license status.
- Assist with installation.
- Help complete activation.
- Provide troubleshooting guidance.
If the issue cannot be resolved and the license is confirmed to be defective, we will provide a replacement or refund where appropriate.
5. Reporting an Issue
To help us resolve your issue quickly, please provide:
- Order Number
- Product Name
- Screenshot of the activation error
- Screenshot of the installed software (if requested)
- Brief explanation of the issue
Please contact us as soon as possible after discovering the issue.
Email: [email protected]
7. Fraud Prevention
To protect both customers and our business, NEPTISE LTD reserves the right to:
- Verify the activation status of any license.
- Request additional information regarding reported issues.
- Decline fraudulent or abusive refund requests.
- Suspend or cancel orders involving suspicious activity.
- Block customers involved in key abuse, chargeback fraud, or unauthorized reselling.
8. Refund Process
If a refund request is approved:
- Refunds will be issued to the original payment method used for the purchase.
- Refund processing will begin promptly after approval.
- Depending on your bank or payment provider, funds may take 5–10 business days to appear in your account.
8. Contact Us
If you have any questions regarding this Refund & Returns Policy or require assistance with your purchase, please contact us. We aim to respond within hours.
- NEPTISE LTD
- Office 20148 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
- Company number 17355331
- [email protected]
9. Legal Notice
By purchasing from Noxkeys, you acknowledge and agree to this Refund & Returns Policy. This policy complies with international digital-goods regulations, including EU Directive 2011/83/EU.