Effective Date: July 23, 2026
At NoxKeys, operated by NEPTISE LTD, we supply digital software licenses and other digital products that are delivered electronically. No physical products are shipped.
By placing an order on https://noxkeys.com, you agree to the terms of this Shipping & Digital Delivery Policy
Digital Delivery
All products sold by Noxkeys are delivered digitally via email and/or your customer account.
No physical shipment is required.
Delivery Time
Most orders are delivered instantly after successful payment confirmation.
In some cases, delivery may take up to 24 hours due to:
- Payment verification
- Fraud prevention checks
- Manual order review
- Supplier verification
- Technical maintenance
- High order volume
If your order requires additional verification, delivery may be delayed until the verification process is completed.
Worldwide Delivery
We provide digital delivery to customers worldwide, subject to applicable laws and software licensing restrictions.
Orders can be placed 24 hours a day, 7 days a week.
Some products may not be available in certain countries due to export controls, regional restrictions, or licensing limitations.
Order Confirmation
After your payment has been successfully processed, you will typically receive:
- Order Confirmation Email
- Payment Receipt or Invoice
- Digital License Key or Download Instructions (where applicable)
Please ensure your email address is correct before placing your order.
Customer Responsibilities
Customers are responsible for:
- Providing a valid email address.
- Checking product compatibility before purchase.
- Ensuring sufficient storage and internet access for digital downloads (where applicable).
- Monitoring their email inbox, including Spam or Junk folders.
NEPTISE LTD is not responsible for delivery delays caused by incorrect customer information.
Failed or Delayed Delivery
If you have not received your order within the expected delivery time:
- Check your Spam or Junk folder.
- Log into your customer account to check your order status.
- Verify that the email address used during checkout is correct.
- Contact our support team for assistance.
Our team will investigate the issue and work to resolve it as quickly as possible.
Fraud Prevention
To protect our customers and business, certain orders may require manual verification before delivery.
Verification may include:
- Payment confirmation
- Identity verification
- Additional security checks
We reserve the right to delay, suspend, or cancel orders where fraudulent activity is suspected.
Refunds
Refund requests are handled in accordance with our Refund & Returns Policy.
Because our products are digital software licenses, refunds are generally not available once a product has been successfully delivered, except where required by applicable law or where a product is verified to be defective, invalid, or incorrectly supplied.
Please review our Refund & Returns Policy for complete eligibility details.
Contact Us
If you have any questions regarding this Shipping & Digital Delivery Policy or require assistance with your order, please contact us.
- Company Name: NEPTISE LTD
- Registered Office: Office 20148 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
- Company Number: 17355331
- Email: [email protected]
By placing an order with Noxkeys, you acknowledge that you have read, understood, and agreed to this Shipping & Digital Delivery Policy. We are committed to providing secure, reliable, and efficient digital delivery while ensuring a smooth purchasing experience for all our customers.